WHEN YOUR EXISTING CAMERA SYSTEM ISN’T WORKING

Common signs

Signs an existing system isn’t doing its job

Camera systems can become less useful over time. Landscaping can cover a view, alerts can become too frequent to be useful, and finding a particular recording can take more effort than expected. On residential and commercial properties, these are common reasons people reconsider an existing setup.

• Footage is hard to find or reviewFinding a short stretch of video takes too long, or the recording you need isn’t there.
• Alerts are too noisy, or missingNotifications for every passing car and swaying palm, or nothing when someone walks up to the door.
• Views miss the approachesCameras that show rooftops, sky, or the middle of a lawn instead of the driveway, the entry, or the lot.
• Glare or night views aren’t usefulAfternoon sun that washes out an entry, or night footage too dark or too bright to make out.
• Cameras or the recorder are offlineA camera that dropped off a while ago, or a recorder no one has checked in some time.
• Remote viewing doesn’t workThe app won’t connect, or the people who need to review footage can’t access it.
• Nobody knows how to use itThe person who set it up has moved on, and the system has become something no one wants to touch.

It usually comes back to design, not just hardware

When a system isn’t working, the first instinct is often to replace the cameras. Sometimes that is the right answer. Often the bigger issue is how the system was planned: where cameras were placed, what they were set to record, how alerts were set up, and whether anyone was shown how to use it. New cameras in the same spots can repeat the same problems.

So we start with the property, the same way we would for a new project. For how we think about design, see how we design security around your property.

Footage you can actually use

A camera system is more useful when its recordings are easy to review and its views cover the areas that matter. When evaluating an existing setup, we consider camera coverage, glare, night conditions, and how intelligent-video alerts are configured.

For day-versus-night design, see daylight driveways and night approaches. When conversations turn toward documenting an incident for insurance or review, see insurance and incident conversations — documentation and footage review only; no claim outcomes promised.

If alerts are the main frustration, see how intelligent video alerts work, from zones and schedules to reviewing clips.

If finding footage on your current setup is the struggle, see reviewing recorded video for timelines, search where supported, and saving clips.

If a renovation is coming up, it may be a good time to rethink camera positions; see planning cameras in new construction and renovation.

Existing customers and new projects

If you are an existing Sanctuary Systems customer, call our Service team at 954-408-2918 and tell us what is not working.

If you are planning a new project, or want to rethink a system that was put in by someone else, talk with Sales at 954-667-9594. For offerings, see Solutions.

Tell us what isn’t working.

Tell us what you expected the camera system to do, what it does today, and where it falls short. We’ll discuss the property and the existing setup to determine an appropriate next step.

Contact us to request a quote — Sales 954-667-9594 for new projects, Service 954-408-2918 for existing customers — or explore Solutions.

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